Reset password always fail

[OWEN10578]

So I tried to reset my password because I forgot them ofc, but I keep getting "Password Reset Failed" and nothing else, no description of what made it fail. If I mistyped my account name or my email I would get the writing something something does not match on our database right? So why is this? It's getting really frustrating! Please help! Because of this I can't change my team's profile.

[bollix47]

Welcome to the folding@home support forum OWEN.

I will direct the staff person responsible for the Team Changes page to your post and he should be in touch soon.

[gillenb73]

Hi there,

I'm having a similar problem as the OP. I no longer have access to the email address on my team's account. How can I change the email address to my current one?

I would like to be able to edit my team info, but I can't log in or change the email address.

Thanks!

[Mint2K]

I know this is an old thread, but I am also having trouble resetting my team password. Please can someone help?

[Joe_H]

Welcome to the folding support forum.

There are newer topics about this problem, so your post was not seen immediately. I will notify the PG member who handles issues with team passwords, he should be in contact with you.